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This book aims to
1. Provide in-depth and clear coverage of philoSOPhical, organizational, and technical aspects of service DFSS to readers.
2. Illustrate very clearly all the service DFSS deployment and execution processes - the DFSS road map.
3. Present the know-how of all the key methods used in service DFSS, discussing the theory and background of each method clearly. Examples are pro-
vided, with detailed step-by-step implementation processes for each method.
4. Assist in developing the readers’ practical skills in applying DFSS in service environments. |
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