1.0 Purpose目的
Recording and process for all customers’ complaints when customer provide complaints and feedbacks on products and services.
当客户对产品或服务发生抱怨及反馈时，进行处理、记录的程序。
2.0 Scope范围
This procedure is applicable to all customers’ complaints on products and services
本程序适用于所有客户对产品和服务所发生的抱怨和反馈。
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