Cargotec Supplier Management Requirements Manual

QM_KL0829

全球著名公司Cargotec 供应商管理手册，英文原版，值得学习！

目录
1 Management Responsibility ...... 7
1.1 Business Plan .... 7
1.2 Key Performance Indicators ............... 7
1.3 Financial Stability ............... 7
1.4 Quality Management System ............. 7
1.5 Management Review ......... 7
1.6 Resources .......... 7
1.7 Code of Conduct ................ 8
2 Quality Management ................ 9
2.1 Internal & External records ................. 9
2.2 Quality Planning ................. 9
2.3 Internal Audits .... 9
2.4 Document Control .............. 9
3 Environmental ........ 10
3.1 Environmental management ............ 10
3.2 Environmental matters ..... 10
3.3 End-of-life treatment......... 10
3.4 International Material Data System (IMDS) Registration .................. 10
3.5 National & International Regulations ................ 10
3.6 Environmental impacts ..... 10
4 Risk Management .................. 11
4.1 Risk Plan .......... 11
4.2 Contingency Plan ............. 11
4.3 Emergency Procedures .... 11
4.4 Safety Precautions ........... 11
4.5 Security ............ 11
4.6 Confidentiality Agreement ................ 11
5 Project Management .............. 12
5.1 Contract Review ............... 12
5.2 Project Management planning .......... 12
5.3 Resources and Contact person ........ 12
5.4 Escalation process for Project Management .... 12
5.5 Change Management ....... 12
5.6 IPR - Intellectual Property rights ....... 12
5.7 Project Management handover ........ 12
5.8 Prototype building ............ 13
6 Production .............. 14
6.1 Process Flow Chart .......... 14
6.2 Customer Approval .......... 14
6.3 Work Instructions ............. 14
6.4 Maintenance .... 14
6.5 Customer Tooling ............. 14
6.6 Control Plan ..... 14
6.7 Continues Improvements ................. 14
6.8 Rework ............ 14
6.9 Root Cause Analyses....... 15
6.10 Releasing of Products .... 15
6.11 Measuring Equipment .... 15
6.12 Calibration of measuring equipment’s ............ 15
6.13 Testing in Process ......... 15
6.14 Incoming Inspection ....... 15
6.15 Managing Transportation ............... 15
6.16 Product Audit ................. 15
6.17 Labelling and Quantity delivery ...... 15
6.18 Identification ... 16
6.19 Traceability .... 16
7 Training .................. 17
7.1 Education of Personal ...... 17
7.2 Competence Matrix .......... 17
7.3 Development Plans for Employees .................. 17
8 Product Development ............. 18
8.1 Product Development process ......... 18
8.2 Design requirement’s ....... 18
8.3 Project planning ............... 18
8.4 Design Review ................. 18
8.5 Development Tools .......... 18
8.6 Control of Design Changes .............. 18
8.7 R&D Capabilities & Innovation ......... 18
8.8 Prototype building ............ 18
8.9 QA of Prototypes, ............. 19
9 Purchasing ............. 20
9.1 Purchasing Process ......... 20
9.2 Purchasing Organization .................. 20
9.3 Outsourced Services ........ 20
9.4 Outsourced & Assigned Products..... 20
10 Cost Control ......... 21
10.1 Cost improvement .......... 21
10.2 Continuous Improvements ............. 21
10.3 Inventory Management .................. 21
11 Warranty ............... 22
11.1 Warranty issues ............. 22
11.2 Warranty Claims ............ 22
12 Product Liabilities ................. 23
12.1 Recall Procedure ........... 23
12.2 Insurance ....... 23
13 Logistic ................. 24
13.1 Logistic support .............. 24
13.2 Integrated Planning System ........... 24
13.3 Materials management ... 24
13.4 Lead-times and lot-sizes ................ 24
13.5 Capacity planning .......... 24
14 Spare Parts .......... 25
14.1 Deliveries ....... 25
14.2 Availability ...... 25
14.3 Quality............ 25
15 Facilities ............... 26
15.1 Layout & Material flow .... 26
15.2 House keeping ............... 26
15.3 Manufacturing Assurance............... 26

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